We will generally use the shipping method and speed that you select on our website during the checkout process. In some instances, we may upgrade shipping (i.e. from USPS to UPS Ground) at no additional charge in order to properly insure higher value items. For free shipping, we will use the method that we deem to be best. For higher value items, that is typically UPS Ground. Items that we have in stock typically ship within 24 hours. For orders placed before 2PM Eastern, we try to ship the same day. Some items in our ProShop are shipped directly from the manufacturer or supplier. Those items may take up to 3 business days to ship. If we expect a delay of more than 3 days (not including transit time) for any reason, we will contact you directly to let you know. If the delay is not acceptable to you, we will refund your money immediately.
ITAR REGULATED ITEMS
We do not ship items sold on our website internationally. For certain ITAR regulated items, we may require documentation prior to shipping any items.
Some of our products are restricted to government users (military/ LE/ security) and require an end use certificate. In accordance with International Traffic in Arms Regulations (ITAR) and other export controls, many of our products (including training) cannot be exported or provided to non-US citizens without a valid export license. Sales on this website are for delivery to US addresses only. For export sales or training for non-US citizens, please contact us.